FREQUENTLY ASKED QUESTIONS

UV-C Light questions

UV radiation works by emitting a wavelength that falls between 200 and 280 nanometers. When the UVC light is shined on bacteria, viruses, and other pathogens, it deactivates their DNA as well as destroying their ability to multiply and ultimately killing them.

Like all disinfection systems, UVC devices must be used properly to be safe. As mentioned, they all produce varying amounts of UVC light in wavelengths of 200-280 nanometres. This light is much stronger than normal sunlight and can cause sun burns and eye damage if exposed incorrectly. With all UVC equipment general machine-human safety needs to be considered. These considerations should be addressed in the operations manual, the user training, and appropriate safety compliance.

The Effectiveness of UV sanitation can vary based on a few factors, including the length of exposure to bacteria, intensity of the radiation and a microorganism’s resistance to said radiation. The best method to face some of these variables is delivering multiple passes of exposure. Exposing the subject, you would like to sanitize multiple times will ensure that the bacteria with a bit more resistance will also have their DNA deactivated.

Short answer, no. The light only disinfects what it encounters. The light must be visible to all levels of a surface to fully disinfect.

Long term exposure to materials like plastic and rubber will shorten the life of the product by 10%. As an example, a product that typically has a ten-year life span will have a nine-year life span if disinfected regularly with UV-C light.

Fogging sanitization questions

Fogging electronic equipment is safe if the machinery is turned off and you do not stray at a close range. It is suggested to stand 2-4 feet from the surface you want to disinfect when spraying your fogger.

We have 2 fogging agents available; both are salt based. The salt will leave a small residue over time. If you are worried about the residue, you can wipe away the solution with water after ten minutes of application.

Both agents we offer are safe and do not require any protective gear when handling. They are 100% biodegradable and cause no harm to the environment.

It is suggested to leave the agent on the surface for ten minutes after fogging to ensure 99.99% of bacteria and viruses are eliminated. If you are worried about a residue, or do not want the agent sitting for longer than 10 mins you can simply wipe it away after the 10 minutes with a damp cloth.

We have both fogging agents readily available as well as 2 different fogger options ‒ please see our website for more details, or you can email us at info@fusionuv-clean.com

Purchase questions

Shopping

Visa, MasterCard, Visa Debit, and PayPal.

All prices are in Canadian dollars and exclude taxes, shipping, applicable taxes, and duties if exported from Canada.

You will receive three emails: one confirming your order; a second with your invoice; and a third confirming shipping.

Yes, but currently we only sell to Canada and the United States. For all products delivered outside of Canada, you are responsible for all customs and export fees.

For all purchases from outside of Canada, please contact us at sales@fusionuv-clean.com

For products not listed on our website, or listed without a cost please contact us at sales@fusionuv-clean.com

Delivery charges will depend on your location and the size of the order, amount will be calculated during the checkout process.

The purchaser agrees to pay to the seller the taxes based upon the address where the order will be shipped. An order to be sent to the U.S.A. is thus, not taxed. For an order shipped in Canada, the taxes depend upon the province; for example, for Quebec, the added taxes are QST (Quebec Sales Tax) and the GST (Goods & Services Taxes).

Order status

On the My Account page, under My Orders, are links that list your in-progress and complete orders as well as information pertaining to returns. You can also contact us at sales@fusionuv-clean.com for status updates.

You will receive three emails: one confirms your order; a second with your invoice; and a third confirming shipping details once dispatched to the courier.

If you wish to cancel an order, please contact sales@fusionuv-clean.com within 24 hours of original sale date. Ordered cancelled after the 24-hour period may result in additional shipping fees.

If items are in stock it will be shipped within 24 hours of purchase date. Please contact sales@fusionuv-clean.com for ETA’s for items listed not in stock.

Returns

All stocked items can be returned within 7 days of being received. We do not except returns for special ordered items.

The product must be unused and in its original unopened box to receive a full refund within 7 days of its received date.

Stocked items include our solution agents, Steril-Wand, the Cobalt and LongRay foggers. All other UV and cart accessories are special order items.

Please reach out to sales@fusionuv-clean.com to return all products purchased online. We will be in touch within 24 hours with instructions on how to proceed.

You must include a copy of the invoice and a note that details the reason behind the return. Returns must be unopened and in unused condition.

Non defective (DOA) product returns will be subject to a 10% to 25% restocking fee, and shipping charges will not be refunded.

There is no option to return special ordered products.

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